Contact us online from Monday 6th January 2025
In line with guidelines set down by NHS England, we will be launching the online triage & consultation service from Monday 6th January 2025.
Following some weeks of trialling the system it is our intent to start Total Triage in January. We will ask patients to complete a simple form online via our Website or the NHS App. We believe this will be easier for most patients to contact us for medical or administration requests rather than holding on the phone to speak to a receptionist. Also, following feedback from you, the patients, you feel that a better triage system than telephoning the reception desk is needed for Doctors appointments.

Using AccuRX will enable us to book on the day appointments for those that have a clinical need on the day, or pre-book an appointment for more routine conditions into the next days or weeks. This system gives better equity of access for all forms of contact to the GP Surgery, whether walk-in, telephone or via on-line forms. We may also signpost you to other services such as the Local Pharmacy, the Urgent Treatment Centre, the GP Hub or to A&E who can also support you as required.
This service will be in operation from Monday to Fridays only.
If you do not have access to the internet or find it difficult to use a computer or smartphone, you can call reception instead who will fill the form in for you but the reception team will no longer be able to book you an immediate appointment with a GP, however they may be able to book a nurses appointment for you.
In order to support this new process we have extended our pre-bookable appointments system to include over 150 new GP appointments every week to ensure that routine and immediate care appointments are triaged and managed through the GP team. We expect this process to be better for you to get the right support within the right timescales based on your request.
We also have a team of specially trained Care Coordinators who will work with a GP Triaging Doctor every day. The GP triage doctor will be working with this team to respond to your requests.