Consolidation of Service to Thomas Walker Centre

Following a robust process, the application made by TWWH to close their Westgate Surgery branch was reviewed by NHS Cambridgeshire & Peterborough Integrated Care Board who have supported the branch closure application and plans to consolidate to one site.

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Practice Team

Operations Leads

The Operations Leads manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, patient safety, premises, equipment and IT (information technology). The Leads support the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Our Operations team is led by Francis and Zoe, supported by our Senior Clerks Katie, Liz, Inga and Jordan

Reception/Secretarial Staff

Reception staff and care Navigators attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.