Consolidation of Service to Thomas Walker Centre

Following a robust process, the application made by TWWH to close their Westgate Surgery branch was reviewed by NHS Cambridgeshire & Peterborough Integrated Care Board who have supported the branch closure application and plans to consolidate to one site.

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Patient Participation Group

TWW Healthcare (TWWH) has an active Patient Participation Group (PPG).The overall aim of our PPG is to develop a positive and constructive relationship between the Practice and the community of patients it serves, ensuring that we remain accountable and responsive to your needs. It is an independent, voluntary, patient-focused voice, representing your views, with specific reference to health and social care matters that influence the strategic planning of TWWH, ensuring delivery of the highest standards of medical care with the patient as central to each consultation.

We would like our group to reflect the diversity of our patients with all ages, ethnic groups and sexes represented. You will be invited to attend meetings, but you do not have to attend every meeting; some meetings will be face to face and some will be via on-line meeting sessions. For those patients without access to computers we usually attempt to do PPG meetings in person but we are very happy to liaise by post with you or to have telephone conversations as required.

Whilst there are many issues that affect the patient population, we are working with your PPG on some key issues:

  1. Continuity of care, particularly for patients with multiple long-term conditions who need at least one regular appointment each year, and
  2. How to approach the increase in demand for services that is system-wide, whilst supporting those with the greatest level of need
  3. Improving access and ensuring safe working for staff

If you wish to participate please contact the Practice, complete the PPG online form or download the pdf version of our sign up form, complete and deliver to the surgery.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

PPG Newsletter February & March 2024

PPG Newsletter April 2024

PPG Minutes May 2024

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.