Moving to on-line triage in 2025

Contact us online from Monday 6th January 2025 In line with guidelines set down by NHS England, we will be launching the online triage & consultation service from Monday 6th January 2025. Following some weeks of trialling the system it is our intent to start Total Triage in January. We will ask patients to complete

Need help with a non-urgent medical or admin request? Contact us online.

Contact us on-line for the best support for your care needs

The best way to contact us is via our on-line form here https://florey.accurx.com/p/Y07060

For Medication queries why not try the NHS App from where you can self-order repeat medications and save yourself the time of a telephone call. https://www.nhsapp.service.nhs.uk/login

We would encourage all patients with a request for a general medical appointment to avoid the telephone queues and request the appointment via the new Total Triage method. Our team of fully trained Care Coordinators will respond to your query within 48 hours and can book medical appointments, if required, up to 6 weeks in advance. We also have a team of NHS Clinical Pharmacists who can support all of your medication requests.

There are a range of ways to contact us; the best way to do so will depend both on the nature of your problem and the time of day. By far the easiest way to contact us is to submit a new request to our online team. They will usually respond to you within 24-48 hours and give you the information you require. You can ask for a call back or a text message or email, whichever works for you.

Visit the website at www.twwhealthcare.co.uk to request information or an appointment

Thomas Walker Surgery
Princes Street
Peterborough
Cambridgeshire
PE1 2QP
Mo,Tu,We,Th,Fr 8:00 am – 6:00 pm